Tixfar

Support

Mail reaches the people who wrote the app. Tell us which app and what phone you’re on and we can usually sort it out in a reply or two.

Email us

support@tixfar.com
We answer in English and Tamil.

Something’s broken

Say which app, which phone, and what you were doing when it happened. A screenshot saves a lot of back and forth.

Delete your account

Matrimony only — the other two apps have no account. How to delete it.

Asking for something to be added

Both the Bible and the Songs app have a request screen built in, and that’s the best route — a request made in the app is tied to your copy of it, so the status changes in front of you when we’ve done it.

A Bible translation

Open Bible, go to version requests, and tell us the translation and the language. Say where the text can be found if you know. When it’s published the request turns to added; if we can’t license or source it, it turns to not available rather than sitting there forever.

A song

Open Tamil Christian Songs, go to requests, and give us the title. A YouTube link helps us match the right version when several exist.

Common questions

The app says a translation is downloading but nothing happens

Translations download in one go, so a connection that drops partway starts again rather than resuming. Try once on a steadier connection. If it still stalls, tell us the translation and we’ll check the file at our end.

Can I use the apps without a SIM or data?

Bible and Songs, yes — once the content is on the phone they need nothing. You’ll need a connection to download a translation or to pick up new songs. Matrimony needs a connection, because it is talking to other people.

Is there an iPhone version?

Not today. Everything we publish is Android, on Google Play.

Do the apps cost anything?

No. There is no purchase, no subscription and no advertising in any of them.

My matrimony profile hasn’t been approved yet

Photos and identity checks are reviewed by a person, so it isn’t instant. If it has been more than a couple of days, email us with the address you signed up with and we’ll find it.